Terms and conditions of the journeybym.com website

§ 1 Definitions

Terms and Conditions – these Terms and Conditions together with the attachments, informing about the obligations and rights of the Parties to the Agreement,
Party – a party to the Contract is the Customer or the Seller – when the term Party is used, the Customer and the Seller together are understood,
Agreement concluded at a distance – an agreement concluded with the Customer within an organized system of concluding agreements at a distance, without the simultaneous physical presence of the Parties, with the exclusive use of one or more means of remote communication up to and including the conclusion of the agreement,
Service – online store available at: journeybym.com
Seller – online store available at: journeybym.com
Customer – a natural person, a legal person and an organizational unit without legal personality, to which the law grants legal capacity, purchasing products or services through the Website,
Consumer – a natural person purchasing products or services through the Service for a purpose not directly related to his/her business or professional activity,
User – any entity using the Website.

§ 2 Ordering procedure and moment of contract conclusion
Customers can place orders on the site 24 hours a day, 7 days a week through the journeybym.com website.
The service sells on the territory of the Republic of Poland as well as abroad.
Information about products and services presented on the Website constitutes commercial information within the meaning of the Civil Code.
Placing an order constitutes an offer within the meaning of the Civil Code, made by the Customer to the Seller.
To place an order, the customer should use the e-shop available at journeybym.com.
Once a valid order is placed, the order is considered to have been placed. Orders placed in the above manner are confirmed by e-mail. Thus, the moment of conclusion of the contract is considered to be the sending of a feedback to the customer with confirmation of acceptance of the order. As soon as the funds are credited, the customer will immediately get access to the PDF files.
The date of execution of the Agreement concluded through the Service is the date on which the access data for the ordered ebooks are sent to the Customer via e-mail.

The seller is under no obligation to accept returns because it sells digital content that is not recorded on a tangible medium, which the buyer accepts by making the purchase.

§ 3 Payments
All prices presented on the Site are gross prices, expressed in Polish zloty, including value added tax (VAT), as defined by separate regulations.
The service provides for the following types of payment:
(a) Online payments through the Stripe service
The customer makes the order according to the prices in effect at the time of placing the order.
The service reserves the right to change prices. This provision does not apply to orders already in progress.

§ 4 Complaint procedure, refunds
All complaints related to the provision of Services through the Site and questions regarding the use of the Site should be submitted to the following e-mail address: mon.dziedziul@gmail.com
A properly filed complaint should, at a minimum, include the Customer’s designation (name, surname, residential address, e-mail address, contact telephone), a description of the fact or service complained about.
In a situation where the data or information provided in the complaint needs to be supplemented, the Service Provider shall, before considering the complaint, ask the complainant to supplement it. The time for the Service to provide additional explanations extends the period for processing complaints.
In the case of contracts concluded with Consumers, the Service is liable to the Consumer under the terms of Art. 556 et seq. of the Civil Code for physical or legal defects (warranty).
The Service will respond to the Consumer’s request within 14 (fourteen) days. Otherwise, the Seller is considered to have recognized the Consumer’s statement or request as justified.
If the Customer, who is a Consumer, has requested a replacement of the service or has made a statement on price reduction, specifying the amount by which the price is to be reduced, and the Service has not responded to this request within fourteen days, it is considered that the Service has recognized the request as justified.
In the case of contracts concluded with customers who are not also consumers, pursuant to Art. 558 § 1 of the Civil Code, the liability of the Service under warranty is excluded.

By making payment, the customer agrees that the ordered digital content will be delivered immediately. By accepting the terms and conditions when placing an order, the customer loses the right to cancel the contract when he receives access and begins using the purchased electronic product.

§ 5 Technical Requirements and information about cookies
The recommended technical requirements for cooperation with the ICT system are: a computer with access to the Internet, access to e-mail, a web browser.
The website uses cookie technology. Cookies (also known as “cookies “) are IT data, in particular text files, which are stored on the User’s terminal equipment and are intended for the use of the Website.
The files indicated in point 1 allow to recognize the User’s device and appropriately display the website adapted to his/her individual preferences.
The Service uses different types of cookies, which are: Permanent cookies are cookies whose storage period on an end device lasts for the time specified in the parameters of a given file or until the User removes the cookies on his/her own. Temporary cookies, are cookies that are deleted when the so-called “temporary cookies” end. sessions, i.e. logging out of the website, leaving the website or closing the web browser that displays the website. Proprietary cookies, are cookies placed on the website by the owner. External cookies, are cookies placed on the website by third parties, such as for anonymous statistics by Google Analytics.
To change the settings of the Cookies Policy, please change your browser settings.
Detailed information on how to change the settings for cookies and how to delete them yourself in the most popular web browsers, is available in the help section of your web browser.

§ 6 Final Provisions
The Service Provider reserves the right to make changes to the content on the Site and to make possible changes to the price list of electronic products through the Site, depending on changing average market rates.

The service provider is not responsible for:
a) any damage caused by violation by Users – in connection with the use of the Service – of the rights of third parties;
(b) damages resulting from disruptions in the operation of the Site or its unavailability, caused by causes beyond the Service Provider’s control or which occurred as a result of events that the Service Provider was unable to prevent;
(c) any other damage caused by the User’s failure to comply with the provisions of these Regulations.

Changes to the content of these Regulations may be made after informing the Users of the scope of the envisaged changes no later than 14 days before their effective date.
Orders placed during the previous version of the Terms and Conditions will be processed in accordance with its provisions.
Any disputes arising between the Seller and the Customer, who is a Consumer, will be resolved by a common court of competent jurisdiction in accordance with the provisions of the Code of Civil Procedure.
Any disputes arising between the Seller and the Customer, who is not a consumer, will be settled by the common court of competent jurisdiction for the seat of the Website.

Users can contact the Seller in the following ways:
(a) email: mon.dziedziul@gmail.com

The Customer may access these Terms and Conditions at any time via the link provided on the homepage of the Website.

All materials on the Website are subject to copyright and legal protection. The use and distribution of them without the permission of the owner of the Website is prohibited.
These Regulations are effective as of 20/03/2023.
The consumer in the situation of a dispute with the Seller has the opportunity to settle the matter amicably by:
a) addressing the permanent
consumer amicable court
(b) mediation
(c) to turn to the provincial inspector of the Trade Inspection Service
(d) obtain free dispute resolution assistance from the Consumer Federation using the toll-free consumer hotline 800 007 707